PetSmart Review (Brand) - Complete Buyer's Guide - Petful (2024)

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This comprehensive PetSmart pet products and services review is brought to you by Petful, the leading source for pet food recalls for over a decade. Here’s everything you need to know to ensure you make an informed purchase.

PetSmart operates with a very simple and effective philosophy: Anything for Pets.

This belief helps shape their commitment to pets and pet parents, and is evident in their product selection and company values.

Click below to learn more PetSmart prices and products.

Now, let’s take a closer look at the company with this PetSmart pet products and services review!

About PetSmart

PetSmart has over 1,660 locations within North America, making them a large and well-established retailer for a variety of pet products. This makes it easy for you to find a store nearby to grab the essentials needed to keep your pet happy and healthy.

Founded in 1986, PetSmart has long been providing an array of pet services to various communities in North America. From grooming services to pet products, PetSmart has it all.

They have a board of vets and a Vet Health Services team who help to make sure that their various pet services and procedures are based on clinical best practices. They also state that they have intensive care protocols and guidelines, along with particular cleaning standards that are set in place for the animals they have in store.

Thus, when you shop or otherwise engage with their stores, you can feel good about their values and philosophy.

First and foremost, their motto is to care for pets!

What Services Does PetSmart Offer?

PetSmart is not just a retail store, although they do sell a plethora of pet products ranging from toys and beds to food and treats. They also offer various pet services to help make the pet parent lifestyle a bit easier on you. Some examples of what they offer include Grooming, PetsHotel, Doggie Day Camp, Dog Training, and Adoption services.

For grooming, you have so many options to choose from—whether it’s a basic Bath & Brush or an added Full Haircut for your dog or puppy. They offer a variety of other grooming care, for cats and dogs, so you can find so many of your pet needs satisfied at a PetSmart store.

The products that they sell are not limited to just cats and dogs, they have pet essentials for a variety of different animals. For example, small pets like hamsters and bunnies can find some of their essentials at PetSmart. Additionally, fish, reptiles (like lizards!), and birds can also find products they want/need here. I love that they offer so many different products and services for so many different pets! It makes it so much easier for pet parents of multi-pet households to find products and services to satisfy their furry friend’s needs in one place.

A Quick Caution

When it comes to a company with such large options for pet products, especially pet foods, often the options are not all going to be the best for your pet. Doing research and looking into which pet food is best suited for your dog, or other pet, can be a helpful step when faced with the wide array of options in the isles of the store. Thus, that is one drawback of large stores, because the various options may leave you confused on what to get, and not every food will be a good for your specific pet. Check out our article on What’s the Best Dog Food to Feed your Dog for some more insight.

PetSmart Ratings

Now, let’s take a look at some of their pros and cons in general:

Pros

• Multiple store locations and the option to buy online
• Fun pet product collaborations
• Various pet services available, such a groomers
• Multiple product options for different kinds of pets (not just cats & dogs)

Cons

• They’re a very large company, so sometimes it may feel impersonal
• Some items can be pricey
• Lots of variety to choose from, can be hard to decide on what’s actually good for your pet

Common Complaints and Controversies

Some complaints have arisen for a few different concerns. It’s hard to associate complaints with the company as a whole when they are often scattered to different stores. Some general concerns are surrounding their grooming experiences and others about some animal’s well-being, such as the fish tanks in the stores.

Final Thoughts on PetSmart Pet Products and Services

PetSmart is a company that has been around for a long time, and thus, has accumulated a rapport with their customers and pets. They are not only a leading pet retailer, they also have commitments to help out with issues that affect their community. For example, PetSmart Charities work in partnership with PetSmart to help with their adoption programs and other important issues, such as helping to make veterinary care more accessible and affordable for those in need. In fact, they have helped with over 10 million pet adoptions through their work with their PetSmart Charities.

Additionally, whether you are looking for basic cat and dog essentials, or something a bit different, like a bird cage, PetSmart likely has what you’re looking for. Their large store size means they can cater to a variety of different animals, beyond just our beloved dogs and cats, which is certainly helpful for those of us with more exotic pets.

With various store locations across the U.S., you should be able to find one near you, where you can conveniently pick up products for your pet-filled household.

Frequently Asked Questions (FAQ)

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